State Farm® Insurance Agent Sterling Campbell

"Amy was wonderful and was very good at her job. She was multi tasking...working teaching, and talking."

"Bella is very thorough with her work and very knowledgeable. I'm very grateful she found the insurance that I can afford. Thanks bella!"

"I have moved office a couple times and this office has been the best. I have spoken to a Melanie a few times regarding billing and she is always friendly and quick to help me."

"Sterling Campbell’s agency is hands down the best! Every time I have a question or need assistance, their team gets back to me promptly and always goes above and beyond to make sure everything is taken care of. They are knowledgeable, professional, and truly care about providing outstanding customer service. It’s rare to find an agency that is this responsive and dedicated to its customers. I highly recommend Sterling Campbell’s agency to anyone looking for an insurance team they can trust!"

"I’ve had State Farm since I was 39 yrs. In 3 different states. Started with sterling campbell agency when I got married as this was my husband’s agent. This is the worst agency I have ever had the experience working with. When asked a question they never follow through or say, I’ll get back to you. When I ask to cancel a policy (we sold a house or car) I have to call back because the first person didn’t cancel it. Not until I get charged another month do I realize they haven’t done their job. Today, I asked back a 3rd time regarding a policy refund. (I waited 32 days like instructed on the last call) only to be told there is nothing to refund. Then to be told my former mortgage company will be sent my refund send that’s who sent the electronic check. 🤦🏻‍♀️"

"Super easy to deal with and saved me a bunch of money on my home, auto and boat insurance for the exact same coverage."

"Super awesome!"

"This has been one of the worst customer service experiences I have ever had. I requested that my motorcycle insurance be removed from my policy, yet the policy remained active for approximately four months. During that time, I continued to be charged for coverage that should have been canceled.

When I contacted the office again to have the issue corrected, it took over two hours on the phone just to remove the motorcycle from my policy. I was then told I would receive a refund. It has now been over two weeks, and I still have not received it. Even more concerning, the refund amount they quoted appears to be incorrect and does not reflect what I believe I was overcharged. Despite multiple attempts to get answers, I have received no clear explanation or meaningful resolution.

An insurance agency has a responsibility to process policy changes accurately, bill customers correctly, and issue refunds promptly. Allowing an unnecessary policy to remain active for four months, continuing to collect premiums, requiring more than two hours on the phone to correct the mistake, and then delaying the refund while providing an incorrect refund amount is unacceptable. This experience has cost me time, money, and confidence in this State Farm office.

If this matter is not resolved immediately and the correct refund is issued without further delay, I intend to pursue all legal remedies available to protect my rights and recover any amounts owed.

Don’t do business with Sterling Campbell or his business"

"They did not miss a beat when helping me get coverage after having to cancel my previous insurance. Not a lot of hoops to jump through to get coverage. Amazing service."

"Bella was amazing. Made the process so comfortable and easy going. Didn’t eat up much time all. Thanks!"

"It not just this office location, but State Farm as an insurance company. One of our cars has no insurance due to them making a typo on the VIN number, and while saying they submitted the correction to the DMV, the DMV says our car still has no insurance. And last year, one car got total in an accident and they told us to call the other person insurance when they themselves were supposed to help us with the paperwork, if not do it on our behalf. They are not like how their commercials claim; not there for you like a good neighbor."

"We have been with Sterling Campbell for our car and home insurance for about a year and we love the service we have gotten from them. I had my car go up in flames last summer while driving down HWY60 (a little traumatic..) and they were extremely helpful getting things squared away and back in a car. They are fantastic! I deal with insurance companies all day long for the work I do and some of them are nightmare-ish! I highly recommend working with them!"

"I received excellent service, quick and effective. Thank you!"

"Had to get an auto quote fast when I was at dealership buying a new car, and Sterling and Bella were both great help and fast! State Farm's price beat Progressive and USAA, so I went back to them. They came out to be 30 to 40 bucks cheaper for full coverage. I recommend trying them!"

"Bella mogged this interaction with bone smashing excellence. I switched from Tesla to State Farm insurance, saved $140 and got called Mr, and Sir… felt like I was in the US Army again. On that note, please offer a disabled veteran discount. America."

"I had a great experience working with Bella. She was knowledgeable, professional, and took the time to explain all of my insurance options in a way that was easy to understand. Bella was responsive to my questions, made the entire process smooth and stress-free, and helped me find coverage that fit my needs and budget. Her excellent customer service and attention to detail really stood out. I highly recommend Bella to anyone looking for an insurance agent who genuinely cares about her clients and goes above and beyond to help them."

"She was amazing. She got me all the information that I needed."

"Excellent communication and variety of services offered."

"Called and spoke with Bella at State farm today. She was super friendly and informative. She answered all of my questions and had a new policy for me in a quick and professional manner. Thank you. I highly recommend."

"Bella helped me and was so efficient and professional, I knew I was at the right agency. I immediately got my home insurance here."

"Bella at State Farm was amazing—friendly, knowledgeable, and super easy to work with. Highly recommend!"

"Bella was awesome. She helped me get this changed with no problems it was so smooth. Thank you Bella you are a 5 star agent."

"Spoke with Bella today! Awesomely professional very effective at her job."

"Bella was so hslpful saved me so much money would reccomend her to anyone eveyone in the office was very nice auto and rentes insurance thank you so much"

"I gave them a 5 star because Bella was very helpful.Proficient and knowledgeable enjoyed the process.Get in my insurance and my new home!"